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Issue 5685291679481856: Issue 676 Adapted /bugs page at adblockplus.org to drive users to the forum rather than the issue t… (Closed)
Patch Set: Seperated sentences for translations. Created June 17, 2014, 3:59 p.m.
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1 <meta name="title"><attr name="content">Report Issue - Adblock Plus</attr></meta > 1 <meta name="title"><attr name="content">Report Issue - Adblock Plus</attr></meta >
2 <meta name="description"><attr name="content">Having problems with Adblock Plus? Let us know about them so that we can improve your experience. Download Adblock Plus for Chrome and other platforms here.</attr></meta> 2 <meta name="description"><attr name="content">Having problems with Adblock Plus? Let us know about them so that we can improve your experience. Download Adblock Plus for Chrome and other platforms here.</attr></meta>
3 <meta property="og:title"><attr name="content">Report Issue - Adblock Plus</attr ></meta> 3 <meta property="og:title"><attr name="content">Report Issue - Adblock Plus</attr ></meta>
4 <meta property="og:description"><attr name="content">Having problems with Adbloc k Plus? Let us know about them so that we can improve your experience. Download Adblock Plus for Chrome and other platforms here.</attr></meta> 4 <meta property="og:description"><attr name="content">Having problems with Adbloc k Plus? Let us know about them so that we can improve your experience. Download Adblock Plus for Chrome and other platforms here.</attr></meta>
5 5
6 <p> 6 <p>
7 Please consider the following points before filing your bug report. 7 Please consider the following points before filing your bug report.
8 </p> 8 </p>
9 9
10 <h2 id="support">Getting support</h2>
11 <p>
12 If you are not sure, whether you are actually facing a Bug/Defect, first <a hr ef="/forum/index.php">get support in the forum.</a>
13 </p>
14
15 <h2 id="nonbugs">Some issues aren't Adblock Plus bugs</h2> 10 <h2 id="nonbugs">Some issues aren't Adblock Plus bugs</h2>
16 11
17 <ul> 12 <ul>
18 <li> 13 <li>
19 An advertisement isn't blocked: this is a filters issue, 14 An advertisement isn't blocked: this is a filters issue,
20 please <a href="en/getting_started#false-negatives">report it by other means </a>. 15 please <a href="en/getting_started#false-negatives">report it by other means </a>.
21 </li> 16 </li>
22 <li> 17 <li>
23 A website doesn't work correctly and 18 A website doesn't work correctly and
24 <a href="en/getting_started#disabling">temporarily disabling Adblock Plus</a > on this 19 <a href="en/getting_started#disabling">temporarily disabling Adblock Plus</a > on this
25 site fixes the issue: this is a filters issue, 20 site fixes the issue: this is a filters issue,
26 please <a href="en/getting_started#false-positives">report it by other means </a>. 21 please <a href="en/getting_started#false-positives">report it by other means </a>.
27 </li> 22 </li>
28 <li> 23 <li>
29 An issue happens before Adblock Plus is installed or persists if it is unins talled: 24 An issue happens before Adblock Plus is installed or persists if it is unins talled:
30 you have to look elsewhere for an explanation.<fix> </fix>In particular, if Adblock 25 you have to look elsewhere for an explanation.<fix> </fix>In particular, if Adblock
31 Plus fails to install and you are using a <a href="en/requirements">supporte d browser</a> 26 Plus fails to install and you are using a <a href="en/requirements">supporte d browser</a>
32 then you are facing a browser issue and the 27 then you are facing a browser issue and the
33 <a><attr name="href">http://support.mozilla.com/en-US/kb/Unable%20to%20insta ll%20add-ons</attr>general troubleshooting instructions</a> apply. If not using Firefox, see: 28 <a><attr name="href">http://support.mozilla.com/en-US/kb/Unable%20to%20insta ll%20add-ons</attr>general troubleshooting instructions</a> apply. If not using Firefox, see:
34 <a><attr name="href">https://support.google.com/chrome_webstore/answer/16983 38?hl=en</attr>Chrome</a>, 29 <a><attr name="href">https://support.google.com/chrome_webstore/answer/16983 38?hl=en</attr>Chrome</a>,
35 <a><attr name="href">http://help.opera.com/Windows/11.60/en/extensions.html< /attr>Opera</a>, 30 <a><attr name="href">http://help.opera.com/Windows/11.60/en/extensions.html< /attr>Opera</a>,
36 <a><attr name="href">http://support.apple.com/kb/PH5067</attr>Safari</a>, 31 <a><attr name="href">http://support.apple.com/kb/PH5067</attr>Safari</a>,
37 <a><attr name="href">http://windows.microsoft.com/en-us/internet-explorer/ma nage-add-ons#ie=ie-11</attr>Internet Explorer</a> 32 <a><attr name="href">http://windows.microsoft.com/en-us/internet-explorer/ma nage-add-ons#ie=ie-11</attr>Internet Explorer</a>
38 </li> 33 </li>
39 </ul> 34 </ul>
40 35
41 <h2 id="known">Some issues are already known</h2>
42
43 <p>
44 Please have a look at the known issues (<a href="en/known-issues"><fix>Firefox </fix></a>,
45 <a href="en/known-issues-chrome"><fix>Chrome</fix></a>) before reporting.
46 You should also <strong>look through existing bug reports first</strong> in th e <a href="/forum/viewforum.php?f=11">bug forum</a> and our <a href="https://iss ues.adblockplus.org/report/10">issue tracker</a>.
47 </p>
48
49 <h2 id="reporting">How to report bugs</h2> 36 <h2 id="reporting">How to report bugs</h2>
50 37
51 <p> 38 <p>
52 Adblock Plus bugs can be reported <a href="https://issues.adblockplus.org/newt icket">in the 39 You can get support and <a href="/forum/index.php">report your issue in the fo rum.</a>
53 issue tracker</a>.<fix> </fix>Please create a new issue, unless you are <stron g>absolutely</strong> sure that you are facing the same 40 </p>
54 issue, when commenting on an existing one.<fix> </fix>Your bug report should c ontain all necessary information to reproduce it: 41
42 <p>
43 Your bug report should contain all necessary information to reproduce it:
55 </p> 44 </p>
56 45
57 <ul> 46 <ul>
58 <li> 47 <li>
59 Adblock Plus version, which browser you are using (with version number), whi ch 48 Adblock Plus version, which browser you are using (with version number), whi ch
60 operating system is used 49 operating system is used
61 </li> 50 </li>
62 <li> 51 <li>
63 Any configuration details that might be relevant (filter lists used, own fil ters if any, 52 Any configuration details that might be relevant (filter lists used, own fil ters if any,
64 unusual browser configuration, other extensions) 53 unusual browser configuration, other extensions)
65 </li> 54 </li>
66 <li> 55 <li>
67 Exact description of the steps that need to be followed to see the bug 56 Exact description of the steps that need to be followed to see the bug
68 </li> 57 </li>
69 <li> 58 <li>
70 Exact description of what happens and what you think is wrong 59 Exact description of what happens and what you think is wrong
71 </li> 60 </li>
72 </ul> 61 </ul>
73 62
74 <h2 id="moved">My bug report is no longer there, what happened?</h2> 63 <h2 id="moved">My bug report is no longer there, what happened?</h2>
75 64
76 <p> 65 <p>
77 You came back and your bug report is no longer there?<fix> </fix>Maybe the mod erators 66 You came back and your bug report is no longer there?<fix> </fix>Maybe the mod erators
78 changed the title to make it more meaningful, look around in the <a href="http s://issues.adblockplus.org/report/10">issue tracker</a> and the <a href="/forum/ viewforum.php?f=11">bug forum</a>.<fix> </fix>Or it wasn't a 67 changed the title to make it more meaningful. <fix> </fix> Look around <a href ="/forum/index.php">in the forum.</a>
79 valid bug report and has been moved to the <a href="/forum/index.php">general discussion forum.</a>
80 </p> 68 </p>
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